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Design Thinking

Design Thinking. Find innovative solutions to problems within SAP

THE CHALLENGE: I have an identified problem in one or more business processes.

How can I solve it in an innovative way, exploiting the creativity of those process owners?

SOLUTION: Design thinking is a people-centered way of thinking, used to solve problems and generate new ideas. It starts by generating empathy with the situation of the people involved in the process and using this way of thinking to identify the optimal solution among user’s real needs, technical feasibility and Business adequacy.

Design thinking is carried out through sessions conducted by a multidisciplinary team, in the following order:


Multidisciplinary Team Design Thinking


At ICE, we use this problem-solving methodology, carried out by our certified Consultants, to design Fiori-like apps and to center future process flows designs.